What is your return policy?

If you receive a damaged product, please notify us within 24 hours of delivery, and we will replace it for free. For a successful return pickup, we recommend keeping the item in its original condition. This includes the outer box, the MRP tags, the user manual, the warranty card, and the original accessories packaged by the manufacturer. Prior to issuing the free replacement, we may contact you to determine if the product is damaged or defective.

What is the refund policy for the returned item?

Refunds are processed within seven to fifteen business days after the returned product clears Quality Check at the Warehouse. Nevertheless, the refund is subject to the bank’s transaction and processing time after Lifelong initiates the NEFT. We reserve the right to refuse a refund request if we find evidence of fraud, refund abuse, or other manipulation that would give Lifelong a cause of action against you.

How does refund work based on the different modes of payment?

In case you used a bank account, credit card, or debit card to buy the product, the refunded amount will be credited to your bank/credit card within 7 to 10 business days after the Quality Check process is completed.

How do I return/exchange my order?

If you need to return or exchange an item, reach out to our customer care team. Call them on 9875968088 or send them an email at  c[email protected]. Share your order details with them and they will do the needful.

When will my return get picked up?

When we receive a return request from you, we immediately contact our logistic partners to arrange for pick-up. After receiving your order, our Logistic partner will pick up the product within three business days. Our Logistic Partners shall make three attempts to pick up the Product/s. The return request will be considered complete if the item is not picked up on the third attempt. In that case, you can file a new Return request if you are eligible. Please contact our Customer Care team for more information. Please ensure that all items for which the request has been raised are returned as detailed above and keep the shipment ready as instructed. In the event that you fail to comply with this requirement, the return option may not be available to you in the future, which shall be entirely at the discretion of the Company.

On-line surveys

We conduct online surveys to better understand our visitors’ needs and profiles. While conducting the survey, we will let the user know how we will use his or her information when collecting it on the Internet. However, the same is not mandatory. Users understand that providing us with personal information is not a compulsion on their part, and any information they provide us is done with their consent, own free will, and desire to provide such information. Furthermore, they understand that we are not required to verify the source of the information that we collect about them and take it as their own.

Links to other websites

Our website may contain links to other sites, but we make sure that any links to other sites we place are those that follow our privacy standards. The privacy practices and content of other sites are not under our control.

Changes to the “Privacy Statement”

From time to time, TRB Bikes may amend this privacy statement. If we update this privacy statement, we will also change the “Date of Updation” at the top. Our Web site will inform you if this privacy statement is materially modified by posting a notice on it.

Security

As a part of our commitment to protecting your privacy, TRB Bikes takes reasonable and appropriate steps to prevent unauthorized access or disclosure of your personal information. It is important to note, however, that we do not guarantee that your information is completely secure from hackers.